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Troubleshooting / Customer Support

If you encounter any issues or require assistance, please don’t hesitate to get in touch with us

If you encounter any issues or require assistance, please don’t hesitate to get in touch with us.

Each user should have a replacement model available to address potential problems with the locks. Additionally, every Padword lock comes with a physical key as a last-resort solution. All Padword locks include a 24-month manufacturer’s warranty, which does not cover damage caused by misuse.

For any inquiries or support, you can reach us via email at info@padword.es or by phone at +34 922 100 710. Our customer service team will be delighted to assist you with any questions or issues you may have.